Functionality Errors and Messages – My Account

Functionality Error Messages

ALERT IRRUPTION: A tamper error for the PIN entry hardware is detected and requires a terminal repair. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They can order a replacement terminal. If needed, they will also determine the next steps for unsettled transactions.

ALIASES DO NO MATCH: Attempt to set up a new alias but the second alias entry does not match the first alias. Contact customer service for support.

ALREADY VOIDED: The transaction is void, and it is not changeable.

AMOUNT OVER LIMIT: The sale amount is too much for store and forward mode(SAF). Call for voice approval, and then perform an Offline when not using SAF.

CANNOT CHANGE THIS TRANSACTION: Transactions such as a PIN debit sale cannot be changed.

CANNOT ENABLE WITH OPEN BATCH: There is at least one transaction in the batch. Enable Training Mode when the batch is empty.

CANNOT VOID THIS TRANSACTION: The void is unsupported for this transaction.

EXCEEDS LIMIT CANNOT STORE: The store and forward (SAF) batch is full. Perform the Authorize Store and Forward function, and then settle the batch.

EXCEEDS MAXIMUM CHANGES ALLOWED: Two updates to the base or tip amount are supported for a transaction. No more attempts are allowed.

INVALID BATCH #: The entered batch number is not a settled batch from this terminal.

INVALID CLERK #: Enter any number up to four digits except zero.

INVALID DATE: The date entered is invalid. Enter a valid date.

INVALID PASSWORD PLEASE RE-ENTER: The entered password is incorrect. Notice if the prompt is for a supervisor, manager, or admin password, and enter the correct password.

INVALID QUANTITY: Enter any number except zero.

INVALID SERVER #: Enter any number up to four-digits in length except zero

INVALID TIME: Enter an accurate time using the 24-hour HH:MM format to set the clock.

MESSAGE FORMAT ERROR: The terminal is sending an invalid message. [SME assistance needed. What should the merchant do? Can they just retry the transaction? Does the terminal need a download?]

MUST USE STORED VALUE REFUND TRANSACTION FOR THIS CARD: The Credit Refund transaction is unsupported for a stored value card. Use the Store Value Refund transaction.

NO PREVIOUS RECEIPT: A reprint of the last receipt failed because there is no previous receipt.

NO TIP ACTIVITY FOR ID: The clerk or server ID number entered has no transactions that support a Cash Tip transaction.

NO TRANSACTIONS FOUND: The report type selected has no transactions.

NOT ALLOWED IN STORE AND FORWARD MODE: An online transaction is not supported when SAF mode is enabled.

NOT ALLOWED IN TRAINING MODE: The function is disabled when Training Mode is on. Turn off Training mode to perform it.

NOT AN OPEN TAB: The reference number entered is not for an open tab. Verify the reference number, or print an open tab report.

REF# NOT FOUND: The reference number entered is invalid. Verify the reference number or print a detail report.

REF # DOES NOT EXIST: The reference number entered is invalid. Reprints and Voids are changes to a transaction, they do not save the new reference number. Verify the reference number on the original receipt and re-enter it. If this error occurs again, the transaction might already be voided. Print a Detail Report to verify if the transaction is in the current batch.

SELECTED SUBMENU HAS NO SELECTIONS: The terminal application is not functioning correctly. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They will troubleshoot the issue and might help you perform a full application update. If needed, they will also determine the next steps for unsettled transactions.

STORED VALUE FEE EXCEEDS AMOUNT ENTERED: The Add Value amount entered is less than the Stored Value Fee (SVFEE).

UNSUPPORTED FUNCTION SELECTED: If this error displays during a function or transaction you use often, the terminal application is not functioning correctly. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They will troubleshoot the issue and might help you perform a full application update. If needed, they will also determine the next steps for unsettled transactions.

1 - NOT INITIALIZED: Power cycle the terminal and then retry the transaction.

1 - NOT OPEN: Power cycle the terminal and then retry the transaction.

2 - OS INIT FAILED: Power cycle the terminal and then retry the transaction.

2 - INIT ERROR: Possible hardware failure; power cycle the terminal and try a transaction. If possible try another terminal. If you call customer care for help, they will troubleshoot the issue and if it is not resolved, they can order a replacement terminal.

2 - INVALID STATE: Possible hardware failure; power cycle the terminal and try a transaction. If possible try another terminal. If you call customer care for help, they will troubleshoot the issue and if it is not resolved, they can order a replacement terminal.

An application setting is invalid. Call customer care. They will change the setting and help you update the application.

5 - MISSING BBPARMS FILE
6 - BAD BBPARMS FILE SIZE
7 - CANNOT OPEN BBPARMS
8 - END OF MESSAGE
9 - CANNOT UPDATE BBPARMS
10 - BBPARMS AUTH FILED
CANNOT READ BBPARMS

These errors require additional research. Call customer care for help:

0 - NO RESULT AVAILABLE
1 - BAD PARAMETER
1 - EVENT NOT FOUND
1 - INVLID VCOM HANDLE
2 - NO MORE EVNTS IN LIST
2- PORT ALREADY OPENED
3 - ACCESS ERROR
3 - BUFFER OVERRUN
3 - EVENT EXISTS ERROR
3 - NO BUFFER ASSIGNED
3 - PORT NO OPENED
3 - UNSUPPORTED FUNCTION
4 - BAD FIELD LENGTH
4- CONFIG or CONFIGURATION ERROR
4 - EVENT LIMIT REACHED
4 - LIB NOT INITIALIZED
5 - ERRNO #
5 - BAD EVENT TIME AMOUNT
5 - SPRINTF OVERRUN
5 - RESET ERROR
5 - VALUE TOO SMALL
6 - FLUSH ERROR
6 - OPEN ERRNO #
7 - NAME BUFFER TOO SMALL
7 - NO DELIMITER FOUND
7 - GENERIC RECEIVE ERROR
7 - READ ERRNO #
8 - CONFIG INIT ERROR
8 - DATA BUFFER TOO SMALL
8 - DATA RECEIVE OVERFLOW
8 - RESETPORTERR ERRNO
9 - CONFIG RESET ERROR
9 - DATA HAD ERROR(S)
9 - FILE ACCESS ERROR
9 - WRITE ERRNO #
10 - CONFIG INIT ERROR
10 - FILE FORMAT ERROR
10 - NO DATA RECEIVED TOUT
11 - CONFIG EXTRA INIT ERR
11 - GENERIC SEND ERROR
11 - GET ENCRYPT TRACK ERR
11 - SYSTEM ERROR
12 - CANNOT GET MASKED PAN
12 - DATA SEND OVERFLOW
12 - FLUSH ERROR
13 - GET ENCRYPTED PAN ERR
13 - WRITE COMMAND ERROR
13 - SEND FAIL-BAD FORMAT
14 - KEY ROLL FAILURE
14 - READ COMMAND ERROR
14 - WRITE TIMEOUT
15 - MID ENCRYPTION FAILED
16 - GENERIC RECEIVE ERROR
16 - INVALID HANDLE
16 - MID SET FAILURE
17 - DATA RECEIVE OVERFLOW
17 - KTB SiZE GET FAILED
18 - KTB BUFFER TOO SMALL
18- NO DATE RECEIVED
19 - GENERIC SEND ERROR
19 - KTB READ FAILURE
20 - DATA SEND OVERFLOW
20 - KTB INVALID SIZE
21 - KTB B64 ENCODE FAILED
22 - MANUAL ENTRY INIT ERR

UNSUPPORTED CARD: The card type is not supported for the selected transaction. Verify the card type is accepted at your location, and that the card type allows the transaction. If this error displays with a card type and transaction you use often, the terminal application is not functioning properly. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They will troubleshoot the issue and might help you perform a full application update. If needed, they will also determine the next steps for unsettled transactions.

SERV NOT ALLOWED – HOST CODE 58: The terminal is deactivated. Call customer care for help activating the terminal.

SIGNATURE FAILED PRODUCTION: Possible firmware issue. Call customer care for help, they will order a replacement terminal.

TRANSACTION CANCELLED: The transaction is canceled by pressing the Cancel. No action is required.

FATAL ERROR BOOTROM SHA1 ERROR: Fatal hardware error message. Call customer care for help, they will order a replacement terminal.

NO ITEMS PENDING: Attempt to Batch Authorize with no transactions to authorize. There are no transactions in the store and forward (SAF) batch. Verify if the batch is authorized or settled, If needed, add transactions before selecting BATCH AUTH.

SEGMENTATION ERROR: The terminal operating system and application are not functioning correctly. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They will troubleshoot the issue and might help you perform an operating system and full application update. If it is not resolved, they can order a replacement terminal. If needed, they will also determine the next steps for unsettled transactions.

FILE NAME TOO LONG: The application has an invalid file name. Call customer care for help. They will troubleshoot the issue.

LOG ERROR 1200: The application has a missing file. Call customer care for help. They will help you perform a full application update.

TSA C98 (with a padlock icon): If the terminal screen displays the error and will not clear, a tamper error for the PIN entry hardware is detected and cannot be fixed. If there are transactions in the batch, verify you have all the receipts and call customer care for help. They can order a replacement terminal. If needed, they will also determine the next steps for unsettled transactions.

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Functionality Error Messages

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