- Common Errors
- Settlement Errors
- Batch Errors
- Functionality Errors and Messages
- PIN Pad Errors
- Card Reader Errors
- Printer Errors
- Heartland Gift Card Errors
AMT EXCEEDS TOLERANCE: During a Close Tab transaction, the final amount entered is greater than 20% more than the authorized amount. For example, if the authorized amount is $10.00 and the final amount is $12.01 or more, this prompt displays. Press Enter if you want to continue the transaction with the possible risk.
AVS MISMATCH: The address verification service (AVS) information entered was not positively confirmed. Verify the cardholder’s address. Press Enter if you want to continue the transaction with the possible risk.
BAD ACCOUNT #: The card number failed to pass a check-digit verification. Verify the card number and retry the transaction.
BAR CARD LENGTH: The card number does not fit within the defined limits. Verify the card number and retry the transaction.
BAR CODE LENGTH: The security code entered is not the required length. Verify the security code and retry the transaction.
CARD EXPIRED: The card’s expiration date has passed.
CARD NOT SUPPORTED: The card number is outside the range enabled in the application, and it is not recognized as a card brand you accept.
CARD NOT ALLOWED: The card is not supported for the attempted operation or transaction type.
CVV NOT PROCESSED: The CVV Code keyed in on a manually entered transaction was not positively confirmed. Press Enter if you want to continue the transaction with the possible risk.
INCORRECT DATE: The entered expiration date contains an invalid month or an invalid day.
INVALID ACCOUNT #: The last four digits entered at a Fraud control prompt did not match the digits on the card swipe.
INVALID AMOUNT: An amount of zero (0) is entered at a screen where a zero (0) amount is not allowed.
MUST BATCH AUTHORIZE PENDING SAFS: The batch has Store and Forward (SAF) transactions in a pending state. Perform the Batch Authorize function and then settle the batch.
ATTEMPT TO BATCH AUTHORIZE: The batch has no Store and Forward (SAF) transactions to authorize.
PARTIAL CARD READ: The swiped card has a readable track one, but an unreadable track two. Clean the card reader and try another card to verify if it is a dirty card reader or a damaged card. If needed, call customer care for help, they will troubleshoot the issue. If it is a hardware issue, they can order a replacement terminal.
PRIMARY HOST PHONE # NOT CONFIGURED: Call customer care. They will troubleshoot and help you update the primary host phone number in the application.
PRIMARY HOST URL/PORT NOT CONFIGURED: Call customer care. They will troubleshoot and help you update the host URL or port IP.
SWIPE NOT ALLOWED: A card swipe is unsupported for the attempted operation or transaction type. Enter the card number manually.
SWIPE NOT SUPPORTED AT IDLE FOR THIS CARD: A Debit or EBT card type is swiped at idle. Select SALE, and then Debit or EBT.
TAX AMOUNT TOO LARGE: The tax amount entered is more than the sale amount.
STORE VALUE FEE EXCEEDS AMOUNT ENTERED: The Add Value amount entered is less than the Stored Value Fee (SVFEE).