Does InfoCentral have a mobile site?
Yes. Enter https://m.Infocentral.heartlandpaymentsystems.com into the web browser of your smart device to launch the Heartland InfoCentral Mobile site. Use your Heartland InfoCentral username and password to log in.
Is the mobile site a downloaded app?
No, it is a website that can be accessed from a smart device. You can choose to open a lite version or the full site.
Are transaction times shown in Central Standard Time (CST) across the site?
The InfoCentral site shows transaction times in Central Standard Time (CST), and the servicing site in Eastern Standard Time (EST).
There might be rare exceptions where transaction times display a 5-hour discrepancy as a result of transaction processing.
Does InfoCentral have a Disputes portal?
Yes, see Accessing Disputes Information.
Does the Disputes portal work in all browsers?
Heartland InfoCentral is certified for most browsers:
- Internet Explorer (IE) 9 or newer, preferably 11+
- Mozilla Firefox 34+
- Google Chrome c39+
- Apple Safari 5+
- Mobile 5+
The mobile version is compatible with Windows, Apple iOS, and Android smart devices. A text plan is required to take advantage of the text notification feature.
What text and email notifications can InfoCentral send out?
The Notifications settings menu enables users to elect to receive Statements Ready and Open Batch notifications by text or email. A text plan is required to take advantage of the text notification feature.
Do the date and time settings need to be correct on the computer used to access Heartland InfoCentral?
Yes. Verify that the computer’s date, time, and AM or PM settings are correct. Failure to do so might result in problems logging in, or frequent prompts to confirm you wish to continue working.
Where can I see a log of recent InfoCentral releases?
Does the link In the Welcome setup email expire?
Yes, it expires after 5 days (120 hours). Contact Heartland Customer Service to request a replacement Welcome email.
Is access to all parts of the site (as determined by role) granted immediately after completing setup and logging in for the first time?
Yes; however, report data will not appear until the day after logging in for the first time.